Effective Date: January 1, 2025
These Terms of Service ("Terms") govern your use of Savior LLC's ("Savior," "we," "us," or "our") quote negotiation services and website. By accessing or using our services, you agree to be bound by these Terms.
1. Our Services
Savior provides quote analysis and negotiation services for home improvement projects. We:
- Analyze quotes you receive from contractors
- Identify potential overcharges and savings opportunities
- Negotiate with contractors on your behalf
- Help you obtain fair pricing for your projects
We are not contractors, installers, or material suppliers. We are negotiation experts who work to get you better prices from qualified contractors.
2. Eligibility
To use our services, you must:
- Be at least 18 years old
- Be legally capable of entering into contracts
- Be a homeowner or have authority to make decisions about the property
- Provide accurate and complete information
3. Our Fee Structure
Our compensation model is simple and transparent:
- We charge 20% of the savings we negotiate for you
- If we don't save you money, you pay nothing
- Our fee is calculated based on the difference between the original quote and the final negotiated price
- Payment is due upon acceptance of the negotiated quote
Example: If your original quote is $50,000 and we negotiate it to $40,000, you save $10,000. Our fee would be $2,000 (20% of $10,000), leaving you with net savings of $8,000.
4. Your Responsibilities
When using our services, you agree to:
- Provide accurate quotes and project information
- Respond promptly to our requests for information
- Work with us in good faith during negotiations
- Pay our fee if you accept a negotiated quote
- Not circumvent our services to obtain the negotiated price directly
5. Limitations of Service
Important limitations to understand:
- We cannot guarantee specific savings amounts
- We do not guarantee contractor performance or work quality
- We are not responsible for project outcomes or contractor disputes
- Our analysis is based on information provided and may not identify all issues
- Final decisions about contractors and projects remain yours
6. Intellectual Property
All content on our website and in our communications, including text, graphics, logos, and software, is the property of Savior LLC and protected by intellectual property laws. You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer or attempt to extract our proprietary methods
- Use automated systems to access our services
7. Privacy and Data Use
Your use of our services is subject to our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.
8. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our services are provided "AS IS" without warranties of any kind
- We do not warrant that our services will meet all your requirements
- We do not guarantee specific results or savings amounts
- We are not responsible for contractor performance or project outcomes
- We disclaim all implied warranties including merchantability and fitness for a particular purpose
9. Limitation of Liability
IN NO EVENT SHALL SAVIOR LLC BE LIABLE FOR:
- Any indirect, incidental, special, or consequential damages
- Lost profits or business opportunities
- Damages exceeding the fees paid to us for the specific service
- Any damages arising from contractor performance or project issues
10. Indemnification
You agree to indemnify and hold harmless Savior LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your disputes with contractors
- Any false or inaccurate information you provide
11. Dispute Resolution
Any disputes arising from these Terms or our services shall be:
- First attempted to be resolved through good faith negotiation
- If negotiation fails, resolved through binding arbitration
- Governed by the laws of [Your State]
- Subject to the exclusive jurisdiction of [Your State] courts if arbitration is not applicable
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated Terms.
13. Termination
Either party may terminate the service relationship at any time. Upon termination:
- Any pending fees become immediately due
- You may not use negotiated prices obtained through our service
- We will retain records as required by law
14. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between you and Savior
- Severability: If any provision is found invalid, the remaining provisions continue in effect
- No Waiver: Our failure to enforce any right does not waive that right
- Assignment: You may not assign these Terms without our written consent
15. Partner Agreement (For Contractors)
This section applies to contractors and service providers who partner with Savior to receive customer referrals.
15.1 Partnership Overview
By joining the Savior Partner Network, contractors agree to:
- Accept pre-negotiated pricing for referred customers
- Maintain high quality standards and customer satisfaction
- Respond promptly to customer inquiries (within 24 hours)
- Honor all quoted prices and terms negotiated through Savior
15.2 Partner Benefits
- Pre-qualified, ready-to-buy customers
- No marketing or lead generation costs
- Guaranteed payment terms
- Volume-based incentives
15.3 Partner Requirements
To maintain partnership status, contractors must:
- Maintain valid licensing and insurance
- Achieve minimum 4.0 star customer rating
- Complete projects within agreed timelines
- Use approved materials and methods
- Resolve any customer issues promptly
15.4 Pricing and Compensation
- Partners agree to Savior's pre-negotiated pricing structure
- No fees for customer referrals
- Payment terms: Net 30 days from project completion
- Volume bonuses available for high-performing partners
15.5 Quality Standards
Partners must maintain:
- Professional appearance and conduct
- Clear communication with customers
- Workmanship warranties as required by law
- Proper permits and inspections
- Clean and safe job sites
15.6 Termination of Partnership
Savior may terminate partnerships for:
- Customer complaints or poor ratings
- Failure to honor negotiated prices
- License or insurance lapses
- Violation of quality standards
- Non-responsive to customer inquiries
15.7 Confidentiality
Partners agree to maintain confidentiality regarding:
- Savior's pricing strategies and methods
- Customer information and project details
- Terms of the partnership agreement
- Any proprietary business information
15.8 Non-Solicitation
Partners agree not to:
- Directly solicit Savior-referred customers for future work without Savior's involvement
- Share customer information with competing services
- Attempt to circumvent Savior's negotiation process
15.9 Dispute Resolution
Partner disputes will be handled through:
- Initial review by Savior's Partner Success team
- Mediation if necessary
- Binding arbitration as final recourse
15.10 Partner Support
Savior provides partners with:
- Dedicated partner success manager
- Online portal for lead management
- Training on Savior's processes
- Marketing co-op opportunities
- Priority support line: (317) 374-5205